|
Frequently Asked Questions
How does
this work?
What hardware will I need?
How am I billed for
long distance calls?
What do you mean by choose
your own area code?
What are the advantages
of having an area code somewhere else?
What is the feature
of portability?
What if I can't get
my service to work?
What features do
I get with this service?
How does this work?
SKYVOIP's Broadband Telephone Service uses
your current high speed internet connection such as
DSL, from your local telephone company or high speed
cable from your local cable company. Voice and data
packets are sent via the Internet which allows for phone
transmissions.
Top
What
hardware will I need?
You will need 2 pieces of hardware ~ A router and an
analog telephone adapter (ATA) . If you have home network
chances are that you will have a router. The ATA translates
voice in to data packets and sends these packets over
the internet to the receiving end.
Top
How
am I billed for long distance calls?
Depending on your plan, but all plans a prepaid and
international call are also prepaid, and you can review your calls
activites any time 24/7 by loging in to your account.
Top
What
do you mean by choose your own area code?
When you subscribe with us, you get a second phone number.
You can choose any area code in the US or Brazil (Sao Paulo & Rio) that you wish
your phone to have.
Top
What are the advantages
of having an area code somewhere else?
If you have a telephone number with an area code in
another area, then all calls to and from that area code
are regarded as local calls. That way you can receive
local calls from another area code on the other side
of the continent.
Top
What
is the feature of Portability?
With this service, you can simply unplug your ATA and
take it to work or on travel with you and plug it in
to any router connected to the Internet and use the
service with no "Roaming" or other charges.
Top
What
if I can't get my service to work?
If you have any problems with connecting or using our
broadband service, our tech support technicians are
available for any assistance to walk you through connections.
Top
What
features do I get with this service?
The features included in this service are very similar
to that of a regular phone with Caller ID, Call Transfer and VoiceMail etc..
The additional value added features with this broadband
service however are the ability to have a phone number
with an outside area code, service portability.
Top
|
